Terms and conditions of sale

1. Purpose

These Terms define the conditions under which the Publisher provides the professional Client (hereinafter the “Client”), with access to TenderFindr, an AI-powered assistance platform for responding to public tenders.

They prevail over any other document, unless special conditions are expressly accepted in writing between the parties.

2. Description of the service

TenderFindr notably enables: importing and analysing tender documents; extracting requirements and generating checklists; assisted drafting of technical proposals; exporting documents in Word and PDF formats.

The service is provided as SaaS (Software as a Service), accessible online via a web browser. The Publisher endeavours to ensure continuous availability of the service, without guaranteeing uninterrupted access for maintenance, updates or force majeure.

Content produced by the tool is generated automatically and must be reviewed, completed and validated by the Client before any use or official submission.

3. User accounts

Access to the service requires creating an account. The Client undertakes to provide accurate information and to keep it up to date. Login credentials are personal and confidential; the Client is responsible for any activity carried out from their account.

The Publisher reserves the right to suspend or delete an account in the event of a breach of these Terms, fraudulent use or unlawful use, after notification where possible.

4. Plans and pricing

TenderFindr offers several plans, the prices of which in force are shown on the Pricing page at the time of order:

• Free - discover the service without payment: unlimited analysis, tender radar for 30 days. Accounts created before 25 October 2026 keep their first full proposal free until 8 November 2026 (11:59 pm, Paris time) included;
• Pay as you go - payment per full proposal (€49 excl. VAT), with no commitment, including the tender radar for 30 days;
• Essential - 1 proposal per month (12 per year): €29 excl. VAT per month with no commitment, or €290 excl. VAT per year;
• Pro - 3 proposals per month (36 per year): €59 excl. VAT per month with no commitment, or €590 excl. VAT per year;
• Intensive - 6 proposals per month (72 per year): €99 excl. VAT per month with no commitment, or €990 excl. VAT per year. For several users or more proposals, contact us to adapt your plan.

Prices are stated in euros excluding tax (ex-VAT). Applicable VAT is added on the invoice. The Publisher reserves the right to change its prices; any change applies to new subscriptions and, for ongoing subscriptions, at the end of the current billing period, with prior notice to the Client.

Free trial of subscriptions

Every subscription plan (Essentiel, Pro, Intensif), monthly or yearly, may start with a 30-day free trial, once per Client. During the trial, the Client enjoys the chosen plan under the same conditions as a subscriber. A payment method is required at sign-up, but nothing is charged during the trial. A reminder is emailed at least 3 days before the trial ends, stating the date and amount of the first charge. The Client may cancel at any time before the trial ends from their account, at no cost; otherwise the subscription starts when the trial ends and the first charge is made.

First pay-per-proposal purchase

For accounts created from 25 October 2026, and for older accounts that did not use their free proposal by 8 November 2026, the first purchase of a pay-per-proposal credit includes a second proposal free, credited at the same time. The free proposal has no cash value; if the purchase is refunded, it is taken back if unused.

Referral programme

Each Client has a personal referral link. When a company creates an account from this link and then enters its SIRET number, the referrer receives one free response, credited to their account. The following do not qualify: the referrer's own company, a company already referred, an account created from the same internet connection as the referrer or another of their referrals, a disposable email address or one identical to the referrer's. Referrals are limited to 10 free responses per referrer over any rolling 12-month period. Free responses have no cash value and are neither refundable nor transferable. The Publisher may cancel a referral and the corresponding free responses in case of abuse or fraud, and may change or end the programme at any time, without affecting responses already credited in good faith.

5. Payment

Payments are processed by Stripe, a secure payment service provider. The Client provides their bank details via the Stripe interface; the Publisher does not retain full card numbers.

Subscriptions are billed either annually or monthly. With an annual subscription, proposal credits may be used freely for 12 months from payment. With a monthly subscription, the monthly quota is renewed at each billing date and unused proposals do not carry over. For pay-as-you-go purchases, payment is due at the time of order. In the event of non-payment, the Publisher may suspend access to paid features after a formal notice that remains unanswered.

The tender radar is free for 30 days from sign-up. After that, it is included in subscriptions for their entire term, and for 30 days from each pay-as-you-go proposal purchase. Without an active subscription or purchase, the number of available notices remains visible but their content is no longer accessible.

An invoice is issued and accessible from the Account area or sent by email to the address associated with the Client account.

6. Termination

The Client may terminate their subscription at any time from their Account area. Termination takes effect at the end of the current billing period; no pro-rata refund is due for the period already started, unless otherwise required by law.

Annual subscriptions renew automatically for a new twelve-month period at the renewal date, at the price then in force, unless the Client cancels before that date from their Account area. The Client is informed by email before each renewal.

Monthly subscriptions are without commitment: they renew automatically each month at the price then in force and may be cancelled at any time from the Account area, with effect at the end of the current month.

The Publisher may terminate the contract in the event of a serious breach by the Client that is not remedied within fifteen days of written notice, or immediately in the event of fraud or unlawful use.

7. Service reserved for professionals, no withdrawal right

TenderFindr is reserved for professionals acting within their business activity, and a valid SIRET number is required for any order. The Client declares that it acts in this capacity. The consumer right of withdrawal therefore does not apply. The order is firm and final upon validation of payment.

8. Liability relating to artificial intelligence

TenderFindr uses artificial intelligence models to produce analyses and draft responses. This content may contain errors, omissions or inaccuracies. The Publisher does not guarantee the accuracy, completeness or regulatory compliance of generated content.

The Client alone remains responsible for reviewing, correcting and validating all documents before any submission or use. The Publisher cannot be held liable for rejected applications, commercial losses or harm resulting from use of the produced content. See also the Disclaimer page.

Competing companies and confidentiality

TenderFindr is a service available to any company. Several Clients, including competitors, may use it to respond to the same tender. The Publisher makes no choice and grants no exclusivity between them.

Each Client's information and documents (company profile, capabilities, references, library, responses, prices, buyer feedback, logo) are strictly confidential. They are accessible only to that Client, are never disclosed to another Client, are never used to draft another Client's content and are not used to train any artificial intelligence model.

As content is generated from each Client's own data, the Client undertakes to review and personalise it before submission so that the bid reflects its own organisation and commitments.

9. Representation of the company and User liability

The User represents and warrants that they are authorised to represent the company whose details they enter (including the SIRET) and to prepare responses to tenders on its behalf. They undertake not to impersonate a third party or to enter the details of a company they are not authorised to represent. TenderFindr is a drafting assistance tool and does not submit any offer on the User’s behalf; the User alone remains responsible for the accuracy of information entered, the generated content, its verification and any submission. TenderFindr cannot be held liable for fraudulent or unauthorised use of the service.

Except in the case of gross negligence or wilful misconduct, the Publisher's total liability, for all causes combined, is limited to the amounts actually paid by the Client over the twelve months preceding the event giving rise to the claim. Indirect losses (loss of business, loss of opportunity, loss of a contract) are excluded.

10. Intellectual property

The Publisher retains all intellectual property rights in the TenderFindr platform, its code, brand, interface and documentation.

The Client retains ownership of the documents they import and of the content they produce or export via the service. They grant the Publisher a limited licence to process such content solely for the purpose of performing the service.

11. Personal data

Personal data collected in connection with the service is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act. The terms of collection, processing and the Client’s rights are detailed in the privacy policy.

Protection of data entrusted by the Client

For documents uploaded by the Client (consultation files, technical proposals, CVs, qualifications and other materials), which may contain personal data relating to the Client’s employees or collaborators, TenderFindr acts as a processor within the meaning of Article 28 of the GDPR. The Client remains the controller of that data.

In that capacity, the Publisher undertakes to:

• process such data solely for the purpose of providing the service, and not for any other purpose;
• ensure the confidentiality of the data and of the persons authorised to process it;
• use only subsequent processors listed in the privacy policy, and inform the Client of any intended change;
• assist the Client, insofar as possible, in responding to requests to exercise data-subject rights;
• delete or return the data at the end of the contract, at the Client’s choice, subject to legal retention obligations;
• notify the Client of any personal data breach without undue delay.

12. Governing law and disputes

These Terms are governed by French law. In the event of a dispute, the parties undertake to seek an amicable solution. Failing that, exclusive jurisdiction is conferred on the courts of the Publisher’s registered office.

These Terms apply to orders placed from 1 November 2026.

For any question relating to these Terms: contact@tenderfindr.com.